SHIPPING POLICY
We currently ship to the US and Canada via USPS flat rate boxes.
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PROCESSING TIMES
All orders are processed in the order they were received. Products are hand-packed fresh at the time your order is received to ensure you are receiving the freshest tea experience possible. Orders typically take 1-3 business days for processing before being shipped. Orders are shipped from the New York City area and transit times vary based on the delivery location.
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A notification of shipment is sent to the email address you provided with your purchase. The email you receive will contain a USPS tracking number and can be used to track the delivery of your purchase.
SHIPPING LIABILITY
SocieTea 7 will not be responsible for undeliverable packages due to a wrong address or missing information. Please be sure to provide any additional delivery instructions including apartment number and/or any special instructions for delivery.
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RETURNS & EXCHANGES
If you received an incorrect or damaged item, please contact us within 30 days of your purchase. In order to be eligible for a return, your item must be unused and in the same condition and packaging as when you received it. We will review the issue and respond immediately to rectify the issue.
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If 30 days have passed since your purchase date we can not offer you a refund or exchange.
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All refunds will be applied to your original method of payment.
Due to COVID regulations, we cannot accept any exchanges on food products. We encourage purchasing our 20 oz/10 servings (sample size) before buying a larger or bulk size. Also, due to the natural agricultural nature of tea, some seasonal variances in flavor profiles are to be expected.